Refund policy

Aquí tens la traducció a l’anglès:

Returns and Refund Policy

At La Stefani, we take the quality of our products and the care taken in delivering them very seriously. Due to their fragility and unique nature, our return policy complies with the current legal withdrawal period.

📦 Right of Withdrawal

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal — that is, to return the product without providing any justification.

For a return to be accepted:

  • The item must be unused and in the same condition in which you received it.

  • All tags and original packaging must be kept.

  • A receipt or proof of purchase must be included.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer. The most economical option is usually through your local postal service.
It is very important that the product is properly packaged to prevent damage during transport. If the item arrives broken or damaged, we will not be able to issue a refund.

📨 How to Start a Return

To request a return, email us at shop@LaStefani.com. We will guide you step by step through the process.
Returns that have not been previously requested will not be accepted.

For any related questions, you can contact us at the same email address.

🚨 Damages and Issues

We carefully inspect each product before shipping.
However, if upon receiving your order you find that it is damaged, defective, or incorrect, please:

  • Contact us immediately.

  • Document the issue with clear photographs of both the product and the packaging.

This is essential so we can properly process the claim with the shipping company.

🚫 Non-returnable Items

We do not accept returns for:

  • Sale or promotional items

  • Gift cards

🔄 Exchanges

We do not offer direct exchanges.
If you wish to exchange a product, we recommend returning the original item and, once the return is accepted, placing a new order for the item you want.

💰 Refunds

Once your return has been received and inspected, we will inform you whether it has been approved.
If everything is in order, the refund will be automatically processed to your original payment method within up to 10 business days.

Please note that your bank or card issuer may take additional time to complete the transaction.

If more than 15 business days have passed since we approved your refund, please contact us at shop@LaStefani.com.